Information Technology Director at Turtle Bay Resort
2004 - 2005
Provided a high level of operational availability and stability for standard network and hotel industry specific technology. Provided a high level of IT support services to guests and staff, and 24 hour coverage for the computer systems.
Information Systems Manager at Outrigger Wailea Resort / Outrigger Hotels & Resorts
February 1999 - September 2004
Managed the application systems and technical infrastructure on property. Developed departmental and capital budget plans. Developed policies and procedures.
Security Administrator of all systems and networks. Installed, configured and maintained multi-platform environment, including AS400, Windows Servers, desktop and notebook Intel PCs,
Managed internal Help Desk to assist employees and hotel guests with technology issues. Developed and conducted training in Windows, Excel, Outlook, Word.
Installed application software packages. Developed plans for all new installations. Negotiated with vendors on maintenance contracts for hardware and software.
Planned and installed Local Area Network (LAN). Installed hubs and switches and routers. Installed wireless access for traveling users.
Systems Manager at Aston Wailea Resort / Aston Hotel & Resorts
February 1996 - January 1999
Managed the application systems and technical infrastructure on property. Developed departmental and capital budget plans. Developed policies and procedures.
Security Administrator of all systems and networks. Installed, configured and maintained multi-platform environment, including AS400, Windows Servers, desktop and notebook Intel PCs,
Managed internal Help Desk to assist employees and hotel guests with technology issues. Developed and conducted training in Windows, Excel, Outlook, Word.
Installed application software packages. Developed plans for all new installations. Negotiated with vendors on maintenance contracts for hardware and software.
Planned and installed Local Area Network (LAN). Installed hubs and switches and routers. Installed wireless access for traveling users.
MIS Manager at Hotel Intercontinental Maui
July 1995 - January 1996
Managed the application systems and technical infrastructure on property. Developed departmental and capital budget plans. Developed policies and procedures.
Security Administrator of all systems and networks. Installed, configured and maintained multi-platform environment, including AS400, Windows Servers, desktop and notebook Intel PCs,
Managed internal Help Desk to assist employees and hotel guests with technology issues. Developed and conducted training in Windows, Excel, Outlook, Word.
Installed application software packages. Developed plans for all new installations. Negotiated with vendors on maintenance contracts for hardware and software.
Planned and installed Local Area Network (LAN). Installed hubs and switches and routers. Installed wireless access for traveling users.
Various Locations at InterContinental Hotels
1982 - 1996
Worked at the following hotels: NYC, FLL, MIA, and ORD as Systems Manager. Was Regional Systems Director for Latin America while based at Miami property. Assisted corporate office in hotel openings. Worked at corporate data center as Systems Analyst. Developed custom programs in RPG for hotel systems and custom forms in JD Edwards system for Purchasing offices.
Senior Programmer / Analyst at Intercontinental Hotels Group
March 1992 - July 1995
Responsible for installation, configuration and maintenance of area Purchasing Offices worldwide. Developed custom programs in RPG and WorldWriter based on user requests, various country legal requirements, and overall company direction. Created forms overlays for specific Purchase Orders and Purchase Requests. Extensive travel to Europe to setup systems and remote access to central database in USA.
Senior Programmer / Analyst at InterContinental Hotels & Resorts
1991 - 1995
Designed custom programs for hotel based applications. Part of hotel opening team sent to open or upgrade property management systems.
Systems Analyst at Hotel Inter-Continental Chicago
1989 - 1995
Was MIS Manager and part of opening team. The MIS department consisted of five staff; Telecommunications Manager, POS Manager, Database Manager, Administration, and myself. The property was challenging as was actually two hotels (Forum and Intercontinental), managed by one team.
MIS Manager at Intercontinental
1983 - 1995
Provided a high level of operational availability and stability for standard network and hotel industry specific technology. Also provided a high level of IT support services to guests and staff, and 24 hour coverage for the computer systems.
Systems Analyst at Inter-Continental Hotels
1983 - 1995
Designed custom programs for hotel specific applications as well as interfaces between hotel-based and corporate systems. Designed custom forms for purchasing offices. Participated in hotel openings, including equipment installation, software configuration and user training.
Systems Manager at Hotel Inter-Continental Chicago
August 1989 - March 1992
Responsible for managing the day-to-day operations of the application systems and technical infrastructure on property, assisting corporate-based IT in the implementing of new systems and being responsible for managing the team of IT staff on site.
Project Leader for hotel opening, planning and installing all computer equipment, servers, cabling and networks.
Extensive domestic and international travel to assist corporate office in other property installations and conversions.
Designed and programmed management reports for budgets and revenue and occupancy forecasting. These reports were distributed to all properties using existing property management system.
MIS Manager at IHG
1989 - 1992
Provided a high level of operational availability and stability for standard network and hotel industry specific technology. Also provided a high level of IT support services to guests and staff, and 24 hour coverage for the computer systems.
Regional Systems Manager, Latin America at Hotel Inter-Continental Miami
July 1986 - February 1989
Responsible for managing the day-to-day operations of the application systems and technical infrastructure on property, assisting corporate-based IT in the implementing of new systems throughout the region.
Project Leader for hotel opening, planning and installing all computer equipment, servers, cabling and networks.Extensive domestic and international travel to assist corporate office in other property installations and conversions.Part of training team for new global reservations system.
Systems Manager at Bonaventure Intercontinental Hotel & Spa
March 1985 - July 1986
Responsible for managing the day-to-day operations of the application systems and technical infrastructure on property, assisting corporate-based IT in the implementing of new systems.
Designed and programmed system for archiving and retrieval of guest history and visit data. These reports were distributed to all properties using existing property management system.
Assistant Systems Manager at Hotel Intercontinental New York
May 1983 - March 1985
Responsible for managing the day-to-day operations of the application systems and technical infrastructure on property.
Installed new IBM/36 and converted previous property management system.
Front Desk Manager at Concord Sheraton Hotel
November 1982 - May 1983
Supervised Front Desk operations. Trained new employees in computer and operational procedures and policies. Maintained Property Management System.
Front Office / Accounting - Operations at Pier 66 Hotel & Marina
March 1980 - August 1982
Cross trained and held following positions: Marina Dock Attendant, Front Desk Agent/Cashier, Reservations Clerk, Night Auditor, Accounts Recevable, Account Payable, Income Audit, and Senior Computer Operator.
I.T. Director at Maui Economic Opportunity, Inc
July 2005
Manages and directs the agency toward its primary technological objectives; responsible for the evaluation, purchase, installation, performance, and maintenance of the information systems; provides training, documentation and standardization to ensure security and proper utilization of systems. Extensive and practical knowledge of various hardware, languages, operating systems and machine capabilities and limitations. Working knowledge of mainframe, microcomputer and communications hardware and software. Knowledge of information systems procedures and methods. Understands principals, practices and techniques of database structures and computer programming. Knowledge of methods and procedures of operations for computers and peripheral equipment. Organized, detail and tasks oriented. Excellent interpersonal skills, which include written, verbal and listening. Ability to provide training and work direction.
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